IT Support & Troubleshooting

Features of our IT Support Service

Onsite IT Support

Specialized assistance for issues that need to be resolved on the premises. Problems are resolved timeously by experienced, friendly technicians.

 

Remote IT Support

Quicker response time and savings on travel costs and time wasteage. Increased uptime. Experienced technical support just a phone call away.

Help Desk

Professional problem analysis and prompt resolving of issues. A dedicated IT Company technician will determine whether to resolve onsite or remotely.

Documentation Inventory

We document your entire IT inventory, allowing us to quickly remediate issues and to help you manage your technology.

IT Consulting Strategy

We build a custom IT roadmap for your business, then meet with you on a regular basis ensure your systems are up to date and secure.

Mobile Device Support and Sync

We help you organize, configure, update, and secure your mobile devices. We can help you access your company data from anywhere and lock down devices if they are lost or stolen.

 

Professional Service

Experienced, knowledgeable and friendly technicians. Their goal is to resolve your problem efficiently and as soon as possible.

Anti-Virus, Backup & Security

Keep your workstations secure and protected from viruses, prying eyes, or thieves. Know where all of your machines are at all time and keep your data backed up 24/7.

Workstation Upgrades & Replacements

You’ll know when it’s time to upgrade or replace your workstations thanks to our advanced monitoring system. When it is, we’ll make it seamless by helping you select the right equipment, then onboarding it with minimal user impact.

Complete List of our Services

On-site Computer Repairs and Upgrades

  • Software / Hardware Installation
  • Memory Upgrades
  • Printer / Scanners / Cameras Installation & Configuration
  • Windows / Operating System Installation / Upgrades
  • Automated Back Up 

 

Virus Protection / Firewall Protection / Spyware Removal

  • Virus Removal and Repair
  • Disaster Recovery
  • Firewall Configurations
  • Privacy and Security Analysis
  • Spyware Removal

Commercial Network Installation & Repair

  • Wired / Wireless Networks
  • File and Printer Sharing
  • Roaming Profiles / Active Directory
  • Remote Monitoring / Maintenance 

Emergency Data Recovery

  • Data Backup
  • Failed Hard Drive Recovery
  • Missing Data Recovery
  • System File Errors

Remote Support & Maintenance

  • Quick and cost effect solutions for Virus / Spyware issues
  • Security Patch Updates
  • Antivirus Cross Checks
  • Hardware Failure and Security Monitoring
  • Inventory and License Management
  • Complete Outsourced IT Management
  • Remote Maintenance Packages
  • 24/7 Support  

Remote Computing / VPN Solutions

  • Virtual Private Network
  • Global Employee Network Access
  • Site to Site Solutions
  • Remote Secure Access

 

Our Clients

      Contact Us

      Reliago One Solution Limited

      域力高科技有限公司

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      (852) 6885-5887

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      Office Hours

      Mon-Sat 09:00-19:00
      (Except Holiday)